Terms of Service

1. Agreement to Terms

Welcome to ClickDone. These Terms of Service (“Terms”) constitute a legally binding agreement between you (whether individually or on behalf of an entity) and Click Done Limited, a company registered in England & Wales with company number 16796604, registered office at 66 Bond Street, Hull, HU1 3EN (referred to as “ClickDone”, “we”, “us”, or “our”).

By accessing or using our website (clickdone.ai) or booking and participating in our architecture and database consultations, you agree to be bound by these Terms. If you do not agree with all of these Terms, you are prohibited from using the website and must discontinue use immediately.

2. Scope of Services

ClickDone provides digital consulting, data engineering, systems architecture, database unification, and custom automation engineering services for mid-market and enterprise businesses.

Any software development, system migration, integration deployment, or technical architecture deliverable provided to a client is governed by a separate, bilateral Master Services Agreement (MSA) and/or Statement of Work (SOW). In the event of any conflict between these general Terms and an active, executed MSA or SOW, the terms of the MSA/SOW shall prevail.

3. Consultation Terms and Discovery Sessions

We may offer pre-engagement consultations, systems architecture discovery calls, and technical bottleneck reviews. These sessions are intended for evaluation and scoping purposes only:

• Any information, diagrams, or architectural suggestions provided during discovery calls are educational and do not constitute formal systems engineering guarantees.

• Booking a consultation does not obligate ClickDone to perform integration services, nor does it obligate you to engage us, until a formal SOW is signed.

4. Financial Terms, Deposits, and Payment Obligations

For formal projects engaged under a Statement of Work, the client agrees to the following financial terms, subject to any custom parameters agreed in writing:

• Scoping Fees: Detailed architectural blueprints, database mapping documents, and technical migration discovery plans are subject to initial scoping fees as outlined in our project proposals.

• Deposit Requirements: Projects typically require an upfront deposit (normally 50% of the estimated scoping or project fee) prior to the commencement of technical scheduling and resource allocation. Upfront deposits are non-refundable once work has commenced.

• 36-Month Spread Terms: For qualifying enterprise system unifications, we may agree to a multi-year payment schedule where development, migration, and maintenance fees are spread over a 36-month period. Clients entering a 36-month payment agreement are contractually committed to the full duration of the term; early termination does not relieve the client of the obligation to pay the remaining balance of the 36-month contract value.

• Payment Terms and Late Payments: All invoices are payable within fourteen (14) days of the invoice date. Late payments shall accrue interest at a rate of 8% per annum above the Bank of England base rate, calculated daily from the due date until payment is received, plus statutory compensation fees for debt recovery.

5. Client Responsibilities and System Dependencies

Our ability to deliver database unification and system integration services depends heavily on active client cooperation:

• You must provide timely, secure access to your hosting environments, databases, CRM/ERP platforms, API keys, and technical system documentation as requested.

• You are responsible for ensuring that all data, materials, and system access credentials provided to ClickDone do not violate third-party intellectual property rights or data protection laws.

• Any delay in project delivery caused by the client's failure to provide dependencies or timely feedback will result in an automatic extension of delivery deadlines and may incur additional charges.

6. Intellectual Property (IP) Rights

• ClickDone IP: The website, its source code, design elements, layouts, text, graphics, and our pre-existing software libraries, scripts, and methods of database organization (collectively, "ClickDone IP") remain the exclusive property of Click Done Limited and our licensors.

• Client Deliverables IP: Upon full payment of all fees due under a Statement of Work, the client receives a non-exclusive, worldwide, royalty-free, perpetual, non-transferable license to use, modify, and run the customized scripts, integrations, and database schemas developed specifically for that project. ClickDone retains the right to reuse general software patterns, modular script blocks, database design concepts, and integration methodologies developed during the project.

7. Warranties and Disclaimers

• The website and all general architectural concepts published on it are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding their completeness, accuracy, or suitability.

• We do not warrant that our custom integrations will guarantee specific business conversion rates, sales volumes, or completely uninterrupted system uptime. Third-party platforms, APIs, and cloud hosting services (such as AWS, Supabase, Salesforce, or OpenAI) may modify their interfaces or experience service disruptions outside of our control.

8. Limitations of Liability

• To the maximum extent permitted by applicable law, Click Done Limited, its directors, employees, or agents, shall in no event be liable for any indirect, consequential, special, incidental, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or operational downtime arising out of or connected with these Terms or the use of our services.

• Our total aggregate liability for any claim arising out of these Terms or any consulting engagement, whether in contract, tort (including negligence), or otherwise, shall be strictly limited to the total fees paid by the client to ClickDone under the specific Statement of Work during the twelve (12) months preceding the event giving rise to liability.

9. Indemnification

You agree to defend, indemnify, and hold harmless Click Done Limited and its directors, officers, and contractors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your misuse of the deliverables or systems built by us; or (c) any allegation that data or credentials provided by you violate the rights of a third party, including intellectual property or privacy rights.

10. Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England & Wales.

In the event of a dispute, both parties agree to first seek resolution through structured, good-faith negotiations. If negotiations fail, the dispute shall be referred to mediation before a mutually agreed mediator. If mediation does not resolve the matter, both parties irrevocably submit to the exclusive jurisdiction of the courts of England & Wales.

11. Contact Information

If you have any questions about these Terms of Service, please submit an inquiry using the form below: